Supervisor, located at Cape Town International Airport, reporting into the Branch Manager. The chosen service environment . Working conditions are in an airport operations office environment. It includes working
requirements as well as safety and security of airport assets, aircraft, cargo, and passengers Gather provide relevant information/guidance regarding airport environment Define customer feedback system (all Management experience is essential. 3 years Aviation/Airport Operations experience is recommended. Mastery of
per performance Sites: Cape Town International Airport, Century City, Tygervalley (Bellville) and Cape below Airport: 06h00 - 23h00 - Until the last flight clears (9 hour shifts) Other sites (off Airport Location): throughout the rental process. Reservation Management: Handle customer reservations, including booking vehicles skills to provide exceptional customer service and handle customer interactions effectively. Experienced Adaptability: Capacity to work in a fast-paced environment, handle multiple tasks simultaneously, and adapt to changing
per performance Sites: Cape Town International Airport, Century City, Tygervalley (Bellville) and Cape below Airport: 06h00 - 23h00 - Until the last flight clears (9 hour shifts) Other sites (off Airport Location): throughout the rental process. Reservation Management: Handle customer reservations, including booking vehicles skills to provide exceptional customer service and handle customer interactions effectively. Experienced Adaptability: Capacity to work in a fast-paced environment, handle multiple tasks simultaneously, and adapt to changing
orders, handling all correspondence, sell products/services, processing goods returned, handling customer
orders, handling all correspondence, sell products/services, processing goods returned, handling customer
product or service-related issues. Answering Calls: Handle inbound and/or outbound calls efficiently, adhering Manage multiple tasks simultaneously, such as handling calls, responding to emails, and assisting with regulations when interacting with customers and handling sensitive information. Upselling/Cross-Selling: consistently meeting performance metrics, including call handling time, first-call resolution rate, and customer
inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle product expected stock Prepare quotations for clients Handling of all new deals done by the sales team Loading would transfer the call to the Sales department Handling Problems Customer inquiries often involve some complaint that the customer service coordinator must handle in accordance with the companys guidelines and
inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle product expected stock Prepare quotations for clients Handling of all new deals done by the sales team Loading would transfer the call to the Sales department Handling Problems Customer inquiries often involve some complaint that the customer service coordinator must handle in accordance with the companys guidelines and
fraudulent activities, answer inquiries and questions, handle complaints, troubleshoot problems and provide information changes on customers' account when needed Handling complaints Handling inbound and outbound calls Adhering