guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities guidance and support to a team of service desk analysts; Develop and coach team members to improve performance Quality Assurance of Incident Management by spot checking Incidents and providing; Analysts with documented
Handle queries from stakeholders Adherence to SOP and SLA Ensures client satisfaction and targets are met. as per SLA. Monitors receipts and dealer stocking of documents by the Salvage Supplier as per SLA. Handles
queries from stakeholders. Adherence to SOP and SLA. Ensures client satisfaction and targets are met as per SLA. Monitors receipts and dealer stocking of documents by the Salvage Supplier as per SLA. Handles
and retention. Manage the tickets, maintaining SLA's, communicating with clients via email, video, or
with PW so that Raw Material can be secured. An SLA is a pre-requisite in support of forward planning
with PW so that Raw Material can be secured. An SLA is a pre-requisite in support of forward planning
with PW so that Raw Material can be secured. An SLA is a pre-requisite in support of forward planning
▪ Ensure workflow is loaded and managed within SLA timelines on relevant workflow system. ▪ Provide
▪ Ensure workflow is loaded and managed within SLA timelines on relevant workflow system. ▪ Provide
consistency in customer communications. Quality Assurance (QA) - Compile and present reports on customer