Call Centre Quality Coach Jobs in South Africa
Customer service / support
- Permanent
- Last 3 days
Call Centre Manager NEW
Oxyon People Solutions Ltd
Johannesburg
OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class productivity and other targets through daily monitoring, coaching & support. Very knowledgeable on all aspects Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS relationship with each individual who is part of the call center structure. Document performance agreements team KPI stats Daily monitoring and documented coaching of under-performers Deep dive into root cause
share this job on whatsappCall Centre Manager Johannesburg, South Africa NEW
Oxyon People Solutions LtdJohannesburg
OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class productivity and other targets through daily monitoring, coaching & support. Very knowledgeable on all aspects Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS relationship with each individual who is part of the call center structure. Document performance agreements team KPI stats Daily monitoring and documented coaching of under-performers Deep dive into root cause
Client Service Consultant NEW
Bestmed Medical SchemeFaerie Glen
telephone, visiting the office and/or social media. Quality Evaluations Attendance Adherence to Schedule Employer Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Quality and Quiz Average Experience - Essential Minimum 1 year of experience in a call center environment
Client Service Consultant Faerie Glen NEW
Bestmed Medical SchemeFaerie Glen
telephone, visiting the office and/or social media. Quality Evaluations Attendance Adherence to Schedule Employer Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Quality and Quiz Average Experience - Essential Minimum 1 year of experience in a call center environment
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