Customer Care Lead research and benchmarking as input into the development of the customer care strategy develop implementation plans Define the Customer Care Policy & Procedures based on the targeted customer
Oversee Customer Care team responsible for over 8000 incoming calls monthly Oversee Customer Care team responsibility
Oversee Customer Care team responsible for over 8000 incoming calls monthly Oversee Customer Care team responsibility
About the Company Lyra is transforming mental health care through technology with a human touch to help people mental health care for their employees and their families. With our innovative digital care platform and network, 10 million people can receive the best care and feel better, faster. Role Overview This role
About the Company Lyra is transforming mental health care through technology with a human touch to help people mental health care for their employees and their families. With our innovative digital care platform and network, 10 million people can receive the best care and feel better, faster. Role Overview This role
provide high-quality first-line support and remote care to the company's USA customers. • They maintain contact resolution rate, without compromising customer care. • Provide comprehensive troubleshooting and solve efficient resolutions. • Offer our customers the best care by making appropriate call transfers. • Ensure that
provide high-quality first-line support and remote care to the company's USA customers. • They maintain contact resolution rate, without compromising customer care. • Provide comprehensive troubleshooting and solve efficient resolutions. • Offer our customers the best care by making appropriate call transfers. • Ensure that
provide high-quality first-line support and remote care to hearX USA customers. They maintain high customer contact resolution rate, without compromising customer care. Provide comprehensive troubleshooting and solve efficient resolutions. Offer our customers the best care by making appropriate call transfers. Ensure that
and regulations -Health Care Industry Skill -Microsoft Suite -Customer Care -Problem solving -Engagement Management Skills 3 to 5 years experience in Health Care Operations. Qualifications: Matric Essential, Call
responsibility of this division is to offer aftersales care to vehicle owners (new and pre-owned) and assisting