About the Company Lyra is transforming mental health care through technology with a human touch to help high-quality mental health care for their employees and their families. With our innovative digital care platform network, 10 million people can receive the best care and feel better, faster. Role Overview This role effectively deliver, grow and develop a dynamic employee health and wellness initiative throughout the province
About the Company Lyra is transforming mental health care through technology with a human touch to help high-quality mental health care for their employees and their families. With our innovative digital care platform network, 10 million people can receive the best care and feel better, faster. Role Overview This role effectively deliver, grow and develop a dynamic employee health and wellness initiative throughout the province
interpersonal communication. Team player with a caring attitude. Flexible in adapting to changes and management business-related degree. Minimum of 3 years of experience in a health-related or medical scheme environment. Minimum
interpersonal communication. Team player with a caring attitude. Flexible in adapting to changes and management business-related degree. Minimum of 3 years of experience in a health-related or medical scheme environment. Minimum
customer complaints (if on break, organize a floor worker/stand in) • Take full ownership to resolve an escalated & COMPLIANCE (10%) • Conform and adhere to Health and Safety standards as per legislative requirements Report any health and safety concerns/incidents in the workplace to the manager / health and safety representative
customer complaints (if on break, organize a floor worker/stand in) Take full ownership to resolve an escalated Governance & Compliance Conform and adhere to Health and Safety standards as per legislative requirements Report any health and safety concerns/incidents in the workplace to the manager / health and safety representative
customer complaints (if on break, organize a floor worker/stand in) Take full ownership to resolve an escalated Governance & Compliance Conform and adhere to Health and Safety standards as per legislative requirements Report any health and safety concerns/incidents in the workplace to the manager / health and safety representative
Customer Care Lead research and benchmarking as input into the development of the customer care strategy develop implementation plans Define the Customer Care Policy & Procedures based on the targeted customer
Oversee Customer Care team responsible for over 8000 incoming calls monthly Oversee Customer Care team responsibility
Oversee Customer Care team responsible for over 8000 incoming calls monthly Oversee Customer Care team responsibility