Position available for a Service Manager. SA Citizen; ITC Track Record; Driver licence (Code 10 / C1);
We are recruiting for a Call Centre Manager for our client within the Automotive Industry based in Elandsfontein. Job Purpose Manages and builds a high-performance call centre of CLO's with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including
customers of changes in service or when their vehicle is ready to be picked. Manage mechanics, service advisors
on email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations other client problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed
on email with copy to SDM manager, Client Services Manager and Assistant Manager Check booking confirmations other client problems. Ensure that the Client Services Manager/ Assistant Manager are kept fully informed
and team meetings to ensure excellent client service. Manage staff performance reports and client status
and team meetings to ensure excellent client service. Manage staff performance reports and client status
Management of all secondary services which includes, account management, consulting, and facilitation contracted secondary services. Development and delivery of training products. Management of external and internal aspects of the secondary services contract Provide ongoing client management and consultancy services partnership with the client, the Client Services Consultant is required to manage the contract efficiently and accurately departments in the delivery of all secondary services. Risk Management Effective identification and mitigation
Management of all secondary services which includes, account management, consulting, and facilitation contracted secondary services. Development and delivery of training products. Management of external and internal aspects of the secondary services contract Provide ongoing client management and consultancy services partnership with the client, the Client Services Consultant is required to manage the contract efficiently and accurately departments in the delivery of all secondary services. Risk Management Effective identification and mitigation
support the customer. Customer Service Activities Creating and Managing Non-RMA's and RMA's. Finance queries Previous experience in advanced Customer Service, Order Management or Sales environment and Cloud billing