Description Position duties: Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review and design operational processes, on-line documents and communication templates to achieve better customer outcomes. Provide insight on custo
Description Position duties: Gather and analyse customer experience data with the goal to better understand customer needs, viewpoints and experiences. Review and design operational processes, on-line documents and communication templates to achieve better customer outcomes. Provide insight on custo
Company is a dynamic and vibrant player in South Africa's financial services industry. We're passionate about financial services and the good it can do. In the digital era, people are collaborating, co-creating, and sharing like never before. Consumers want to take charge and customise every part of
Company is a dynamic and vibrant player in South Africa's financial services industry. We're passionate about financial services and the good it can do. In the digital era, people are collaborating, co-creating, and sharing like never before. Consumers want to take charge and customise every part of
guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities guidance and support to a team of service desk analysts; Develop and coach team members to improve performance Management by spot checking Incidents and providing; Analysts with documented feedback; Ensure that there is