OF THE JOB Manages and builds a high-performance call center of CLO's with a clear vision to provide world-class Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS relationship with each individual who is part of the call center structure. Document performance agreements KPI/target is not met and address immediately (involve Training, QA's, Manager, and relevant stakeholders, if daily. Conduct remote live listens of at least 3-5 calls per week per CLO area. Conduct required performance
every call; Ensure that Service and Support team adhere to SLA's set out for inbound contact centre. Responding and deliver against SLA's with clients 2 years call centre industry experience. 2 years' experience in onboarding
every call; Ensure that Service and Support team adhere to SLA's set out for inbound contact centre. Responding and deliver against SLA's with clients 2 years call centre industry experience. 2 years' experience in onboarding
drawing on one's knowledge and experience base and calling on other references and resources as necessary efficiency, and productivity. Grade 12 1 year of call centre experience Proficiency in relevant computer applications
drawing on one's knowledge and experience base and calling on other references and resources as necessary efficiency, and productivity. Grade 12 1 year of call centre experience Proficiency in relevant computer applications
- Self development - Quiz Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Experience - Essential Minimum 1 year of experience in a call center environment
- Self development - Quiz Scores Service Level Calls Response Time Emails Indexing Response Time Departmental Experience - Essential Minimum 1 year of experience in a call center environment
of customers by request from management Provide Training Implement, support and the promotion Onsite Services
City, Tygervalley (Bellville) and Cape Town City Centre. You must be able to work, shifts, weekends and
City, Tygervalley (Bellville) and Cape Town City Centre. You must be able to work, shifts, weekends and