policies and procedures Monitor customer service representatives' performance and provide ongoing coaching and onboard new customer service representatives Monitor customer service representatives' adherence to company policies and procedures Ensure customer service representatives maintain a high level of customer service Prepare collaboration and teamwork among customer service representatives Providing introductory information to new customers
Professional appearance, with the ability to represent the organization and its clients with integrity
Professional appearance, with the ability to represent the organization and its clients with integrity
information they require/desire and process the sales on the new customer's behalf. • They also ensure (advantageous) • Contact centre experience • Telephonic sales experience and high conversion rates (advantageous) (essential): • CRM system experience • Telephonic sales and support skills • Excellent English skills (written WEIGHTS AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • training information as required. • Maintain a high sales conversion rate. • Provide good quality information
information they require/desire and process the sales on the new customer's behalf. • They also ensure (advantageous) • Contact centre experience • Telephonic sales experience and high conversion rates (advantageous) (essential): • CRM system experience • Telephonic sales and support skills • Excellent English skills (written WEIGHTS AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • training information as required. • Maintain a high sales conversion rate. • Provide good quality information
information they require/desire and process the sales on the new customer's behalf. They also ensure that Weights and Objectives Sales Take all inbound sales calls and process sales where appropriate. Upsell training information as required. Maintain a high sales conversion rate. Provide good quality information (advantageous) Contact center experience Telephonic sales experience and high conversion rates (advantageous) Knowledge (essential) CRM system experience Telephonic sales and support skills Excellent English skills (written