including but not limited to Inbound & Outbound Calls, Emails, Social Media, Online Chat and Email Correspondence National Senior Certificate (Grade 12) Contact Centre qualification (Desirable) Experience: 5 years' service environment. 2 years' experience in a Contact Centre with focuses on Social Media and/or Online Shopping (oral and written) in English and one other South African language Customer Service Orientation Demonstrated
including but not limited to Inbound & Outbound Calls, Emails, Social Media, Online Chat and Email Correspondence National Senior Certificate (Grade 12) Contact Centre qualification (Desirable) Experience: 5 years' service environment. 2 years' experience in a Contact Centre with focuses on Social Media and/or Online Shopping (oral and written) in English and one other South African language Customer Service Orientation Demonstrated