A Client Services Representative is responsible for answering client calls, listening to their concerns inbound and outbound phone conversations with clients as well as all electronic queries (Freshdesk Ticket inbound calls. ▪ Respond to client's emails and calls and identify the client's needs. ▪ Know and understand situation – first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record Team Leader. ▪ Building lasting relationship with clients based on trust and reliability. ▪ Report possible
A Client Services Representative is responsible for answering client calls, listening to their concerns inbound and outbound phone conversations with clients as well as all electronic queries (Freshdesk Ticket inbound calls. ▪ Respond to client's emails and calls and identify the client's needs. ▪ Know and understand situation – first call resolution. ▪ Adhering to all client services guidelines and procedures. ▪ Keep record Team Leader. ▪ Building lasting relationship with clients based on trust and reliability. ▪ Report possible
currently recruiting for a qualified and experienced Client Services Consultant (Learning and Organisational This is multifunctional role that spans across client relationship management and training and organisational management and SLA adherence Client retention and excellent customer experience. Client risk management. Management external and internal stakeholder relationships. Client relationship management, contract management and the secondary services contract Provide ongoing client management and consultancy services to WCG Maintain
the Export Client Services Assistants are fulfilled. Customer Service Resolve all client queries /complaints /complaints initiated by the client and ensure that the relevant SDM is advised of same. Action canvassing canvassing where required. Visit clients with SDM and resolve problems/educate clients whenever necessary. Check list and rectify errors where required. Ensure VIP client requirements are met. Action container departments department and confirm to clients on email with copy to SDM manager, Client Services Manager and Assistant
About Our Client: Our client is a global community of passionate, fun-loving people who thrive on making the freedom and tools needed to care for their clients' customers as if they were their own. Every employee role in facilitating communication between our client and their customers. You will be the first point
currently recruiting for a qualified and experienced Client Services Consultant (Learning and Organisational This is multifunctional role that spans across client relationship management and training and organisational management and SLA adherence Client retention and excellent customer experience. Client risk management. Management external and internal stakeholder relationships. Client relationship management, contract management and the secondary services contract Provide ongoing client management and consultancy services to WCG Maintain
centre needs Portuguese speaking agents to support Portuguese speaking clients in Africa
English
Portuguese
Knowledge of Mozambique or Angola clients
Foreign nationals welcome but Legal Docs must
Cape town, Durban and Gauteng. Security advice to clients; Threat and Risk assessments/reporting; Completion and monthly reports; Client liaison and professional client relationship; Liaison with SAPS and developing vehicles; Effectively dealing with and managing client complaints; Ensure that contractual requirements reported are resolved; Ensure that all company and client SOP's are followed; Ensure training takes place
Cape town, Durban and Gauteng. Security advice to clients; Threat and Risk assessments/reporting; Completion and monthly reports; Client liaison and professional client relationship; Liaison with SAPS and developing vehicles; Effectively dealing with and managing client complaints; Ensure that contractual requirements reported are resolved; Ensure that all company and client SOP's are followed; Ensure training takes place
URGENT: BPO Call Centre Agents needed
-Our client in the BPO (international) Call Centre are looking Service
(If you are not contacted