accordance with the contractâs Quality Management System encompassing
Â
The Company Rules
system and hard copy timesheet procedures and systems
Inform customers of route
route, timetable and fare system information
Distribute public information communication material
Provide MyConnect Card product information and knowledge on how the system works
Wayfinding to key
kiosks
All other transport related relevant information such as links to other public transport services
project tasks related to sales to ensure seamless information flow between departments and external parties
interactions and update relevant systems with accurate information.Requirements:
and recommendations. Input data accurately into system Take ownership of queries and obtain a satisfactory satisfactory conclusion. Obtain account information and update with action given/taken. Update records appropriately escalation/reporting process. Ensure customers are kept informed on the progress of any disputes. Close logs only only on receipt of minimum update information. Complain Handling Webchat Working hours: UK Working Hours
and resolutions, in the company's database or CRM system. Multitasking: Manage multiple tasks simultaneously policies, and procedures to provide accurate information and support to customers. Adherence to Policies: interacting with customers and handling sensitive information. Upselling/Cross-Selling: Identify opportunities
cancellations;
to supervisors. Provide product and service information to customers Matric Must have Call centre experience
to supervisors. Provide product and service information to customers Matric Must have Call centre experience
Competencies: • Knowledge in Computer Hardware, Operating Systems, Networking and Internet. • Good communication
pharmaceutical products.