professionals with extensive knowledge of our products/services, ensuring accurate and insightful assistance resolving complaints, and assisting customers with product or service-related issues. Answering Calls: Handle customer issues promptly and effectively, utilizing product knowledge, troubleshooting skills, and available while maintaining high quality and productivity standards. Product Knowledge: Maintain up-to-date knowledge knowledge of the company's products, services, policies, and procedures to provide accurate information
will be responsible for upselling pharmaceutical products, tracking orders, and ensuring customer satisfaction customers to upsell pharmaceutical products.
Cape. Our client, a wholesaler of pharmaceutical products, requires someone with exceptional skills to engage
Conduct outbound calls to customers to promote products and services
- Provide exceptional customer
Identify and escalate issues to supervisors. Provide product and service information to customers Matric Must
Identify and escalate issues to supervisors. Provide product and service information to customers Matric Must
proactive customer support, inform them about new products or services, and collect feedback for a database
numbers when required
Provide MyConnect Card product information and knowledge on how the system works
Good knowledge of all the Company products
Previous experience in a customer relationship