client is a South African pharmaceutical benefits management (PBM) organization and specialise in electronic processing and the management of medicine benefits. They are looking for a Client Relations Manager to join their problems, and alleviating concerns. To develop, manage and maintain relationships with existing clients opportunities. MAIN DUTIES & RESPONSIBILITIES: Client Management Build, strengthen, and maintain effective relationships meetings and information sessions with clients, managed care organisations and relevant industry stakeholders
On-site support of customers by request from management Provide Training Implement, support and the promotion promotion Onsite Services Program Assist with Pre and Post-Sales Support as well as Network Site Surveys
care to vehicle owners (new and pre-owned) and assisting them with their cases.
Supervisory
Medical-Health Insurance Funeral Cover Job Responsibilities: Manage large amounts of inbound and outbound calls in and customer contentment. Convey feedback to Management about product matters, service patterns, and addressing concerns empathetically, and proactively managing potential issues. Assess own performance through Act responsibly with work resources and ensure cost containment measures are practiced. Comply with
Medical-Health Insurance Funeral Cover Job Responsibilities: Manage large amounts of inbound and outbound calls in and customer contentment. Convey feedback to Management about product matters, service patterns, and addressing concerns empathetically, and proactively managing potential issues. Assess own performance through Act responsibly with work resources and ensure cost containment measures are practiced. Comply with
the accuracy of information in a timely manner. Manage , coordinate, and track the customer service team operation. Generate daily, weekly, and monthly management reports. Prioritise customer queries and ensure capabilities and experience. Active performance management of operational teams. Undertake any additional or responsibilities as reasonably expected by management. Contribute to a culture of service excellence Act responsibly with work resources and ensure cost containment measures are practiced. Develop and
the accuracy of information in a timely manner. Manage , coordinate, and track the customer service team operation. Generate daily, weekly, and monthly management reports. Prioritise customer queries and ensure capabilities and experience. Active performance management of operational teams. Undertake any additional or responsibilities as reasonably expected by management. Contribute to a culture of service excellence Act responsibly with work resources and ensure cost containment measures are practiced. Develop and
care to vehicle owners (new and pre-owned) and assisting them with their cases. Supervisory duties include: automotive industry. Strong leadership and team management skills. Excellent communication and interpersonal effectively. Proficiency in customer relationship management (CRM) software and Microsoft Office Suite. Knowledge
members and delivering exceptional customer service assistance.
Key Performance Areas i
telephones
beneficial