client is a South African pharmaceutical benefits management (PBM) organization and specialise in electronic processing and the management of medicine benefits. They are looking for a Client Relations Manager to join their problems, and alleviating concerns. To develop, manage and maintain relationships with existing clients opportunities. MAIN DUTIES & RESPONSIBILITIES: Client Management Build, strengthen, and maintain effective relationships meetings and information sessions with clients, managed care organisations and relevant industry stakeholders
members and delivering exceptional customer service assistance.
Key Performance Areas i
telephones
the accuracy of information in a timely manner. Manage , coordinate, and track the customer service team operation. Generate daily, weekly, and monthly management reports. Prioritise customer queries and ensure capabilities and experience. Active performance management of operational teams. Undertake any additional or responsibilities as reasonably expected by management. Contribute to a culture of service excellence requirements and service level agreements and actively manage adherence to schedule. Comply with standard operating
the accuracy of information in a timely manner. Manage , coordinate, and track the customer service team operation. Generate daily, weekly, and monthly management reports. Prioritise customer queries and ensure capabilities and experience. Active performance management of operational teams. Undertake any additional or responsibilities as reasonably expected by management. Contribute to a culture of service excellence requirements and service level agreements and actively manage adherence to schedule. Comply with standard operating
Medical-Health Insurance Funeral Cover Job Responsibilities: Manage large amounts of inbound and outbound calls in and customer contentment. Convey feedback to Management about product matters, service patterns, and efforts. Must be willing to work shifts. The agents work on a rotational shift basis which includes working addressing concerns empathetically, and proactively managing potential issues. Assess own performance through particulars Flexibility and adaptability to work shifts, including evenings, weekends, and holidays, according
Medical-Health Insurance Funeral Cover Job Responsibilities: Manage large amounts of inbound and outbound calls in and customer contentment. Convey feedback to Management about product matters, service patterns, and efforts. Must be willing to work shifts. The agents work on a rotational shift basis which includes working addressing concerns empathetically, and proactively managing potential issues. Assess own performance through particulars Flexibility and adaptability to work shifts, including evenings, weekends, and holidays, according
or call centre environment · Able to work 24/7 shifts and have own transport is compulsory · People orientated
care to vehicle owners (new and pre-owned) and assisting them with their cases.
Supervisory
care to vehicle owners (new and pre-owned) and assisting them with their cases. Supervisory duties include: automotive industry. Strong leadership and team management skills. Excellent communication and interpersonal effectively. Proficiency in customer relationship management (CRM) software and Microsoft Office Suite. Knowledge
beneficial