challenging cases
unresolved or challenging cases Allocating of cases Act as point of contact for escalated cases (client inquiries communications. Quality Assurance (QA) - Compile and present reports on customer satisfaction metrics, trends
Diesel side. Minimum Requirements: Reliable and presentable with a minimum of 1 year experience as a Service
to work independently Problem-solving skills Presentation and facilitation skills Discretion Care and
to work independently Problem-solving skills Presentation and facilitation skills Discretion Care and
seeking timely and clear feedback where necessary. Act responsibly with work resources and ensure cost containment
seeking timely and clear feedback where necessary. Act responsibly with work resources and ensure cost containment
identify trends, patterns, and areas of improvement. Present findings to management and recommend actionable
identify trends, patterns, and areas of improvement. Present findings to management and recommend actionable
opportunity for feedback and exceptional service. Act responsibly with work resources and ensure cost containment