client is a South African pharmaceutical benefits management (PBM) organization and specialise in electronic processing and the management of medicine benefits. They are looking for a Client Relations Manager to join their problems, and alleviating concerns. To develop, manage and maintain relationships with existing clients RESPONSIBILITIES: Client Management Build, strengthen, and maintain effective relationships with key decision and information sessions with clients, managed care organisations and relevant industry stakeholders for
conventional approaches.
Medical-Health Insurance Funeral Cover Job Responsibilities: Manage large amounts of inbound and outbound calls in customer service reports and checks, to ensure effective and efficient admin operation. Update customer and customer contentment. Convey feedback to Management about product matters, service patterns, and addressing concerns empathetically, and proactively managing potential issues. Assess own performance through the capacity to convey information lucidly and effectively. Strategic problem-solving : profound aptitude
Medical-Health Insurance Funeral Cover Job Responsibilities: Manage large amounts of inbound and outbound calls in customer service reports and checks, to ensure effective and efficient admin operation. Update customer and customer contentment. Convey feedback to Management about product matters, service patterns, and addressing concerns empathetically, and proactively managing potential issues. Assess own performance through the capacity to convey information lucidly and effectively. Strategic problem-solving : profound aptitude
the accuracy of information in a timely manner. Manage , coordinate, and track the customer service team ensure effective and efficient admin operation. Generate daily, weekly, and monthly management reports capabilities and experience. Active performance management of operational teams. Undertake any additional or responsibilities as reasonably expected by management. Contribute to a culture of service excellence and maintain the department vision. Implement effective customer care procedures, policies, standards
the accuracy of information in a timely manner. Manage , coordinate, and track the customer service team ensure effective and efficient admin operation. Generate daily, weekly, and monthly management reports capabilities and experience. Active performance management of operational teams. Undertake any additional or responsibilities as reasonably expected by management. Contribute to a culture of service excellence and maintain the department vision. Implement effective customer care procedures, policies, standards
automotive industry. Strong leadership and team management skills. Excellent communication and interpersonal inquiries or complaints effectively. Proficiency in customer relationship management (CRM) software and Microsoft
impression
and areas of improvement. Present findings to management and recommend actionable strategies to improve them into the QA/QC process. Compliance and Risk Management: Ensure that all customer interactions comply and MS Office Suite (Excel, Word, PowerPoint). Effective communication skills, both verbal and written and training. Strong organizational and time management skills. Personal Attributes: High level of integrity