component usages, and invoicing. Facilitate on-the-job coaching for branch staff, sharing technical expertise
component usages, and invoicing. Facilitate on-the-job coaching for branch staff, sharing technical expertise
customer experience • Inspires, leads, engages, coaches, develops and motivates a team of dynamic and successful personal lines Drive leads and service targets Coaching, quality and compliance Reporting and communication
guidelines Mentorship and team development (20%): coach the finance and risk team in effective dispute resolution professionally. Develop training modules and regular coaching sessions to ensure the team's proficiency System
supervise the welcome desk teams, providing guidance, coaching, and performance feedback. Foster a positive and
representatives' performance and provide ongoing coaching and feedback Resolve customer complaints and inquiries
timely and clear feedback where necessary. Monitor, coach and develop customer support team members to ensure
timely and clear feedback where necessary. Monitor, coach and develop customer support team members to ensure