customers
agreements for each direct report. • Intra-day & real-time (hourly) monitoring of KPIs • Daily extraction & break, organize a floor worker/stand in) • Take full ownership to resolve an escalated query (end-to-end)
Ensure that contractual requirements are met at all times; Incident investigation, reporting and management;
Ensure that contractual requirements are met at all times; Incident investigation, reporting and management;