productivity and other targets through daily monitoring, coaching & support. Very knowledgeable on all aspects team KPI stats • Daily monitoring and documented coaching of under-performers • Deep dive into root cause relevant stakeholders, if needed) • Weekly documented coaching/feedback on CLO's performance • Ensure JD, KPI SMART goals and objectives. • Manage, Motivate, Coach and Develop direct reports. • Celebrate success
component usages, and invoicing. Facilitate on-the-job coaching for branch staff, sharing technical expertise
component usages, and invoicing. Facilitate on-the-job coaching for branch staff, sharing technical expertise
guidelines Mentorship and team development (20%): coach the finance and risk team in effective dispute resolution professionally. Develop training modules and regular coaching sessions to ensure the team's proficiency System
timely and clear feedback where necessary. Monitor, coach and develop customer support team members to ensure
timely and clear feedback where necessary. Monitor, coach and develop customer support team members to ensure