simply looking to support their bottom line. We cater for a variety of services to provide a comprehensive
service calls with all required information (date, time, customer name, contact name, telephone number,
dispatched are made in a manner where our 4-hour response time is enforced.
Ensure your technicians are following
logged off that all information is documented (date, time, call number, repairs done, meter readings, etc
maintained at all times with customers regarding machines ready for collection, response times, awaiting parts
full responsibility that when clients are given time frames for repairs or collections that these are
reports/data extracts as per broker's request from time to time Escalate complex issues to the relevant departments other duties as assigned by the company from time to time Matric RE 5 advantageous Call Centre / Customer Ability to manage large amounts of inbound calls in a timely manner Adaptable: fast learner and shows a positive
reports/data extracts as per broker's request from time to time Escalate complex issues to the relevant departments other duties as assigned by the company from time to time Matric RE 5 advantageous Call Centre / Customer Ability to manage large amounts of inbound calls in a timely manner Adaptable: fast learner and shows a positive
professional manner within the agreed turnaround times Ensure all membership documents are correctly uploaded respond to queries within the agreed turnaround times Coordinate with other departments in resolving day-to-day other duties as assigned by the company from time to time Matric FAIS Compliant Customer Service Certificate
professional manner within the agreed turnaround times Ensure all membership documents are correctly uploaded respond to queries within the agreed turnaround times Coordinate with other departments in resolving day-to-day other duties as assigned by the company from time to time Matric FAIS Compliant Customer Service Certificate
required to assist with the repair of printers from time to time depending on the workload. Attend to customer advising of technician allocated and estimated arrival time of technician Capturing of spares used and other capturing on financial and CRM system Excellent time management EXPERIENCE 1 Year service Controller
large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling Ability to multi-task, set priorities and manage time effectively. Sports knowledge is essential. Customer Ability to multi-task, set priorities and manage time effectively. Strong phone and verbal communication
large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling Ability to multi-task, set priorities and manage time effectively. Sports knowledge is essential. Customer Ability to multi-task, set priorities and manage time effectively. Strong phone and verbal communication
dyamic team of Call Centre Agents. This is a full-time on-site role for a Call Center Agent located in service, ensuring customer satisfaction, and offering timely and accurate support. The agent will need to have