Objective:
Our client is looking for a Customer Care Coordinator for an automotive company who will work work closely with the Aftersales and Customer Care team to ensure the daily effectiveness of the overall Customer Relations Manager in all areas of customer care elements and activities. They will need a creative minimum of 2 years' experience related to customer care.
currently seeking a dynamic and experienced Customer Care Team Leader to join our team at the Centurion branch
We provide a variety of customer care, sales, claims, administration and office-based services to international years work experience in a Call Centre Customer Care, claims or insurance sales Additional Skills Required across diverse cultures. R8500.00 to be reviewed after 6 months.
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resolve complaints Monitor number of clients retained after resolving a complaint The post Complaints Manager
oral and written
Applying customer service/care principles to all calls
Working with People
Customer Satisfaction: Following up with customers after service appointments to ensure satisfaction and
Satisfaction: Following up with customers after service appointments to ensure satisfaction and
Willing to work overtime and be available after business hours and during weekends when required
delivers a “Wow” customer experience in terms of care, professionalism, knowledge and contact resolution