Design and evaluate the client experience across various touchpoints in client operations with a focus focus on enhancing client junctions, communication and improving their new business, servicing and claim applying insights to continuously improve the desired client experience. Take ownership of customer experience monitoring and reporting of all functions within client operations functions. Gather and analyse customer insurance industry Previous experience in working with client and/or intermediary service providers. Numeracy
Design and evaluate the client experience across various touchpoints in client operations with a focus focus on enhancing client junctions, communication and improving their new business, servicing and claim applying insights to continuously improve the desired client experience. Take ownership of customer experience monitoring and reporting of all functions within client operations functions. Gather and analyse customer insurance industry Previous experience in working with client and/or intermediary service providers. Numeracy
services to create products that better meet our clients' needs. Our needs-matched life insurance is a first Design and evaluate the client experience across various touchpoints in Client Operations with a focus focus on enhancing client junctions, communication and improving their new business, servicing and claim applying insights to continuously improve the desired client experience. • Take ownership of Customer Experience monitoring and reporting of all functions within Client Operations functions. • Your role may change over
Design and evaluate the client experience across various touchpoints in Client Operations with a focus
focus on enhancing client junctions, communication and improving their new business, servicing and claim
applying insights to continuously improve the desired client experience.
- Take ownership of Customer Experience
monitoring and reporting of all functions within Client Operations functions.
- Your role may change
/>Youll be based within the Client Operations division in Sandton, head office and youll report to the Executive:
Design and evaluate the client experience across various touchpoints in Client Operations with a focus focus on enhancing client junctions, communication and improving their new business, servicing and claim applying insights to continuously improve the desired client experience. - Take ownership of Customer Experience monitoring and reporting of all functions within Client Operations functions. - Your role may change over You'll be based within the Client Operations division in Sandton, head office and you'll report to the
risks associated with financial transactions and client interactions, offering solutions to mitigate risks property management sector Client relationship management: proven experience in client retention strategies and implementing initiatives to enhance long-term client relationships Strategic problem-solving: strong management: proven experience in managing and nurturing client relationships, both new and existing Salary R15
services to create products that better meet our clients' needs. Our needs-matched life insurance is a first Design and evaluate the client experience across various touchpoints in Client Operations with a focus focus on enhancing client junctions, communication and improving their new business, servicing and claim applying insights to continuously improve the desired client experience. • Take ownership of Customer Experience monitoring and reporting of all functions within Client Operations functions. • Your role may change over
services of a call centre agent. Customer service Client liaison - telephone and email Providing feedback to
/>External on site liaison and customer visits to ensure that the existing clients are satisfied with
internal sales / office personnel and management in closing deals
Communicate client specifications
providers in the industry to obtain information on new clients and projects
Advise customers on specials
for their application needs
Deliveries to clients around Gauteng and Pretoria, when the need arises
Travel to neighboring countries to visit clients, when required
Provide training and assessments
warm and professional welcome for all members, clients, and guests across the group of companies. Address payments and perform detailed reconciliations in liaison with the Head of Administration. Audit and report strong computer skills across all aspects of the MS office suite and prior experience with monitoring and