all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
Work under pressure Qualifications: Matric (NQF Level 4) Market Related.
Work under pressure Qualifications: Matric (NQF Level 4) Market Related.
are handled efficiently and in line with service level agreements and standards. Action e-mail requests
are handled efficiently and in line with service level agreements and standards. Action e-mail requests