style="text-align:center">Contact Centre Team Coach
Based contract
The position of the Team Coach is to lead an inbound voice/messaging customer services Solutions customer goals and objectives. The Team Coach is also expected to work within all teams of the g and managing a team of +- 20 agents
Customer Service - Team Coach
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The position of the Team Coach is to lead an inbound conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the g and managing a team of +- 18 agents
consultant to work at branches in Soweto. Grade 12 life science essential. Sales experience is an advantage
productivity and other targets through daily monitoring, coaching & support. Very knowledgeable on all aspects
KPI stats
Daily monitoring and documented coaching of under-performers
Deep dive into root cause
stakeholders, if needed)
Weekly documented coaching/feedback on CLO’s performance
Ensure JD,
SMART goals and objectives.
Manage, Motivate, Coach and Develop direct reports.
Celebrate success
productivity and other targets through daily monitoring, coaching & support. Very knowledgeable on all aspects team KPI stats Daily monitoring and documented coaching of under-performers Deep dive into root cause relevant stakeholders, if needed) Weekly documented coaching/feedback on CLO's performance Ensure JD, KPI, set SMART goals and objectives. Manage, Motivate, Coach and Develop direct reports. Celebrate success and