Position:
Ensuring established quality standards through continuous evaluation and reporting performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify skills;
customer queries accurately.
COMPETENCIES:
Omni channel experience focusing on the overall quality of interaction between our customers and the brand Accountabilities: Client service delivery and quality - Follow procedures and cooperate with peers and in a manner that supports and meets operational quality standards and meets the defined departmental priorities accurate and consistent information, meeting all quality standards and measures -Deliver excellence in customer accurate and consistent information, meeting all quality standards and measures. Deliver excellence in customer
Ability to work fast while not compromising the quality of work. Be friendly with a good attitude. An Important
literacy
literacy
maintaining underwriting standards and providing quality client service:
voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron motivate agents through different forms
voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer motivate agents through different forms
manager in maximizing operational excellence, quality, and efficiency/productivity by proactive analysis