Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery contact channels. Responsible for staffing, budget management, implementing strategy and maintaining quality for optimal blood collections and stakeholder management. 1.Strategic Planning And Objective Setting Through Senior Manager: Donor Relations, Marketing, and Communications department and zone management to develop level agreements with various departments. 1.4 Manage activities to ensure that the Contact Centre operating
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery contact channels. Responsible for staffing, budget management, implementing strategy and maintaining quality for optimal blood collections and stakeholder management. 1.Strategic Planning And Objective Setting Through Senior Manager: Donor Relations, Marketing, and Communications department and zone management to develop level agreements with various departments. 1.4 Manage activities to ensure that the Contact Centre operating
captured by the Agents are correct.
be limited to:
work productively under pressure.
Ability to manage time effectively.
Good communication skills
/>KEY PERFORMANCE INDICATORS
Manage discrepancy reports and advising clients of damaged
Daily reporting on unresolved issues to management and any written complaints received.
Forward
delivery reports by customer as and when required by management.
Assist with data capturing and pod capturing
guidelines, and customer concerns. Parts and Inventory Management: Ordering necessary parts and materials for vehicle records of parts inventory and usage. Work Order Management: Tracking the progress of service jobs and updating
concerns.
parts and spares x3 quotes preferably, send to Manager for approval, Procurement will release PO.
Ensure
Strong sense of ownership
- Excellent time management skills
- Pro-active and innovative
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- Strong sense of ownership - Excellent time management skills - Pro-active and innovative - Ability