Service Calls
Log incoming service calls with all required information (date, time, customer name, contact name, telephone number, address, machine serial and model number, etc.)
Verify if machine logged is on SLA.
Ensure that calls being dispatched are made in a man
Rand, is currently looking to employ a service controller to start immediately or as soon as possible. Issuing of stock to drivers and technicians as per invoices generated Cyclecounting of stock and stock adjustments adjustments on computer to ensure accurate stock records Monitoring of printer/device generated alerts and Excellent time management EXPERIENCE 1 Year service Controller 1 Year printer repair field technician R15 000
come back into stock. Ensure all stock received is processed, tested and handed over to stock team - Daily Daily. Stock must not pile up in stock room. Refer unrecoverable items to debtors to bill Attempt 30 collection per day Collect 20 Devices per day Fully test all stock received. Update and use checklists for testing
come back into stock. Ensure all stock received is processed, tested and handed over to stock team - Daily Daily. Stock must not pile up in stock room. Refer unrecoverable items to debtors to bill Attempt 30 collection per day Collect 20 Devices per day Fully test all stock received. Update and use checklists for testing
captured on Syspro within receipt of the order. Check Stock availability and ensure the order is credit-released
captured on Syspro within receipt of the order. Check Stock availability and ensure the order is credit-released
ensuring reception effectively & efficiently controlled
Familiarity with surveillance techniques, access control, and perimeter defence strategies. Communication
participate in the creation of new standards, control systems and procedures to maintain service delivery