M-KOPA Customer Service - Team Coach
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The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with customer goals and objectives. The Team Coach is also expected
Purpose of the Job
Key Performance Areas include:
Sandton, Johannesburg: INBOUND RESERVATION CONSULTANT Minimum Requirements: -Well presented and professional (female preferred) -Afrikaans and English first and second languages a must (Key Requirement – Afr & Eng client base) -Matric / Grade 12 -Minimum 5 years recent inbound reservations exp
Where you'll work A trailblazer in the digital property management sector, prioritising customer-centric solutions and aiming to set higher standards in service and societal impact. Emphasising continual growth and development, the company fosters a culture of learning and support among its team mem
What youll be doing if you get the job:
- Design and evaluate the client experience across various touchpoints in Client Operations with a focus on enhancing client junctions, communication and improving their new business, servicing and claim journeys.
- Champion the Cust
Reference: JHB000565-Dana-1 In the digital era, people are collaborating, co-creating, and sharing like never before. Be part of this drive within this dynamic organisation that offers fantastic career growth. What you'll be doing if you get the job: - Design and evaluate the client experience acros
IMPORTANT CONTACTS/LIAISES WITH: | ADVISES
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer contact channels. Responsible for staffing, budget management, implementing strategy and maintaining quality standards. In addition, ensures opti
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery through a variety of in and outbound customer contact channels. Responsible for staffing, budget management, implementing strategy and maintaining quality standards. In addition, ensures opti
Reference: JHB000565-Dana-1 In the digital era, people are collaborating, co-creating, and sharing like never before. Be part of this drive within this dynamic organisation that offers fantastic career growth. What you'll be doing if you get the job: - Design and evaluate the client experience acros
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