BMW Financial Services - Customer Service - Team Leader
Based in Midrand
voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with
that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
company, based in Midrand, specializing in IT services is looking for an experienced Call Centre Agent their dynamic team. Call Centre Agent for an IT Services and Repair Centre. Matric Call Centre Agent, with Excellent English communication skills and customer service. R5 000 CTC pm
professionally to customer queries Always adhere to the service level agreements Respond professionally to website resolve queries Liaise with brokers and medical service providers regarding queries Any other duties as Qualifications: - Matric FAIS Compliant Customer Service Certificate Skills and Experience: At least 2 years' Always demonstrate an elevated level of customer service Ability to liaise with external parties Ability
professionally to customer queries Always adhere to the service level agreements Respond professionally to website resolve queries Liaise with brokers and medical service providers regarding queries Any other duties as Qualifications: - Matric FAIS Compliant Customer Service Certificate Skills and Experience: At least 2 years' Always demonstrate an elevated level of customer service Ability to liaise with external parties Ability
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put courier option Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected Experience: 2- 3 years' experience in sales, customer service, or telemarketing. 2 years' experience in call
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put courier option Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected Experience: 2- 3 years' experience in sales, customer service, or telemarketing. 2 years' experience in call
administrative tasks and providing excellent customer service to patients.
administrative tasks and providing excellent customer service to patients. Greeting patients and visitors in
administrative tasks and providing excellent customer service to patients. Greeting patients and visitors in
operations, driving efficiency and excellence in service delivery. Collaborate with cross-functional teams