and complaints efficiently. Customer Service Representatives with strong Customer Satisfaction skills Excellent
Matric and 5 - 8 years technical sales experience
Valid drivers license and own transport is essential
Manage and nurture Key Accounts
Develop new business
External on site liaison and customer visits to ensure that the existing clients are satisfied with the products and s
Minimum Requirements:
policies and procedures Monitor customer service representatives' performance and provide ongoing coaching and onboard new customer service representatives Monitor customer service representatives' adherence to company policies and procedures Ensure customer service representatives maintain a high level of customer service Prepare collaboration and teamwork among customer service representatives Providing introductory information to new customers
Results Areas include:
Represent the customer to the rest of the business - Customer
Call Centre experience in a Financial Services or Medical Health environment. Excellent oral and written
Call Centre experience in a Financial Services or Medical Health environment. Excellent oral and written
also provide support to the External Sales Representative, and convert inquiries into Sales by answering
also provide support to the External Sales Representative, and convert inquiries into Sales by answering
Professional appearance, with the ability to represent the organization and its clients with integrity