to customer queries Always adhere to the service level agreements Respond professionally to website queries Excellent data entry skills Strong telephone etiquette Always demonstrate an elevated level of customer
to customer queries Always adhere to the service level agreements Respond professionally to website queries Excellent data entry skills Strong telephone etiquette Always demonstrate an elevated level of customer
product/service information.
all customer purchase orders prior to the order entry process, resolving all discrepancies and moving
way
way
confident in dealing with staff and clients at all levels. Computer literacy is essential (MS Outlook, Excel
all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
are handled efficiently and in line with service level agreements and standards. Acting on all incoming multi-skilling is required. Work accurately with high level of attention to detail. Advanced MS Office proficiency