is auction-ready, income is generated, and money banked. Key Responsibilities Generic Conducts the follow-ups
calls are answered according to Contact Centre standards Job Requirements Contact Centre experience Bilingual
customer-centric solutions and aiming to set higher standards in service and societal impact. Emphasising continual contractual documents adhere to the necessary standards Reporting and documentation: generate and maintain correspondence and documentation that meet financial standards Adaptability: ability to adjust approaches to
unsuccessful (i.e. You do not adhere to the minimum standards for the position in question) your CV will however
and refunds Ensure that all customer service standards are met Maintain a positive and productive work
CLO's performance • Ensure JD, KPI, expected standards are imbedded. • Performance Management of CLO's CUSTOMER LIASON MANAGEMENT (35%) • Ensure high standards of product knowledge and adherence to documented (10%) • Conform and adhere to Health and Safety standards as per legislative requirements. • Establishes