stipulated SLAs Performance Monitoring: Ensure correct procedures for logging calls Assess quality of sessions Analyze customer service levels Take corrective action to rectify deficiencies People Management:
customer specifications, and delivered to the correct address. Following up with customers to confirm
customer specifications, and delivered to the correct address. Following up with customers to confirm
Assist Team Leaders with warnings and appropriate corrective action for discipline and performance issues Assist Team Leaders with warnings and appropriate corrective action for discipline and performance issues