are met. Key focus is to support the client's product adoption, growth, and retention. Manage the tickets with recommendations on how to get the most from products/services Own proactive processes: host webinars clients engaged with company and actively using products/services. Build customer loyalty to reduce churn
customer service is to be friendly · Know your product or service and respond in a timely manner · Matric
service standards are met Maintain a positive and productive work environment Train and instruct staff on
mandate and resolve all claims within the agreed productivity targets and turnaround times by utilizing the
mandate and resolve all claims within the agreed productivity targets and turnaround times by utilizing the