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Mtn Call Centre In Lebowakgomo Or Polokwane Jobs in Midrand

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Team Leader Contact Centre Midrand

 Amasiko GroupSouth Africa

To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management


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