Objective:
Our client is looking a Customer Care Coordinator for the Car brand who will work work closely with the Aftersales and Customer Care team to ensure the daily effectiveness of the overall candidate will assist the Customer Relations Manager in all areas of customer care elements and activities call centre activities - dealing with incoming customer complaints and queries.
Extensive knowledge of vehicle replacement parts. Customer service. To provide an exceptional level of service service to current and prospective customers relating to all parts being sold over the counter, online any other platform. The Salesman will assist the customer in understanding the Companies products and identify sales and renewals, whilst continuing to achieve customer satisfaction levels. If you meet the above-mentioned application as unsuccessful. EASTERN PERSONNEL CONSULTANTS CC (SINCE 1990) Contact number: 0123483218 Website:
Extensive knowledge of vehicle replacement parts. Customer service. To provide an exceptional level of service service to current and prospective customers relating to all parts being sold over the counter, online any other platform. The Salesman will assist the customer in understanding the Companies products and identify sales and renewals, whilst continuing to achieve customer satisfaction levels. If you meet the above-mentioned application as unsuccessful. EASTERN PERSONNEL CONSULTANTS CC (SINCE 1990) Contact number: 0123483218 Website:
cover provided by the insurance policy
Service delivery to ensure customer satisfaction:
The role will be required to interact with customers both internal and external, have strong communication order processing validation and customer services. Validate all customer purchase orders prior to the order process, resolving all discrepancies and moving customer orders through the ERP system to be shipped & Responsible for driving excellence pre and post invoice customer service by responding to requests and queries RESPONSIBILITIES Order Management (Pre-Invoice) Respond to customer/sales requests promptly in a professional, polite
seeking enthusiastic individuals to join us as Customer Service Representatives in our inbound call centre team, you will have the opportunity to assist customers with inquiries, provide solutions to problems Responsibilities: - Answering incoming calls from customers in a professional and courteous manner - Providing assistance, and solutions to customer inquiries - Resolving customer issues efficiently and effectively effectively - Documenting customer interactions accurately in our system - Collaborating with team members to
seeking enthusiastic individuals to join us as Customer Service Representatives in our inbound call centre team, you will have the opportunity to assist customers with inquiries, provide solutions to problems Responsibilities: - Answering incoming calls from customers in a professional and courteous manner - Providing assistance, and solutions to customer inquiries - Resolving customer issues efficiently and effectively effectively - Documenting customer interactions accurately in our system - Collaborating with team members to
in-person visits.
in-person visits. Maintain accurate records of customer inquiries, service requests, and resolutions. various departments to ensure timely resolution of customer issues. Prepare reports on service activities activities, including trends, performance metrics, and customer feedback. Assist in the development and implementation technicians based on customer needs and technician availability. Communicate with customers to confirm appointments downtime. Requirements: Previous experience in customer service or administrative roles, preferably in
businesses and customers to collect devises and resolve outstanding queries. CUSTOMER: CSAT scores across call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer through collections All merchants called for collections Call customer to arrange collection of devices Clearly outline what is to be collected as per system. Emailing customer that you can't be reached on the phone within scrapped Experience: 2- 3 years' experience in sales, customer service, or telemarketing. 2 years' experience