capacity planning and reporting.
thriving and innovative business, the Client Services Manager will play a pivotal role in ensuring that all client client relations. Additionally, they will focus on managing client service teams and developing strategies real estate agency sector. The Client Services Manager position calls for a confident and self-motivated and experience required for the Client Services Manager: Bachelors degree in relevant subject matter (i experience in client service or relationship management role Background in Real Estate or Financial Sectors
thriving and innovative business, the Client Services Manager will play a pivotal role in ensuring that all client client relations. Additionally, they will focus on managing client service teams and developing strategies real estate agency sector. The Client Services Manager position calls for a confident and self-motivated and experience required for the Client Services Manager: Bachelors degree in relevant subject matter (i experience in client service or relationship management role Background in Real Estate or Financial Sectors
including telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries monthly targets and submit reports to Manager promptly. Manage administrative tasks such as generating appropriate training courses for further education. Assist at the trade counter as needed, ensuring prompt counter to the satisfaction of the customer. Notify management promptly of any necessary discounting, negative communication channels. Organisational skills to manage administrative tasks efficiently.
including telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries monthly targets and submit reports to Manager promptly. Manage administrative tasks such as generating appropriate training courses for further education. Assist at the trade counter as needed, ensuring prompt counter to the satisfaction of the customer. Notify management promptly of any necessary discounting, negative communication channels. Organisational skills to manage administrative tasks efficiently.
Reports to
Customer Services Manager Employment Status Permanent
INTRODUCTION paces call centre and we assist Debt Counsellors via ticketing system. The assistance is not limited to DCs Review consumers as well as creditors. In order to assist our stakeholders, there are engagements with different queries and responding to clients via the Query management system to provide resolution in order to create details and Quality
● Servicing
● Time Management
● Collaboration
● Adaptability
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customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails Experts ensure that prospective customer callers are assisted with the information they require/desire and process experience: • Customer relations and relationship management • Telephonic and email support • Video calling support experience • Administration and record management • Working in a digital environment Skills and communication ability and oratorship • Conflict management Other: • Working hours: 15:00-02:00 • Working
customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails Experts ensure that prospective customer callers are assisted with the information they require/desire and process experience: • Customer relations and relationship management • Telephonic and email support • Video calling support experience • Administration and record management • Working in a digital environment Skills and communication ability and oratorship • Conflict management Other: • Working hours: 15:00-02:00 • Working
customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails Experts ensure that prospective customer callers are assisted with the information they require/desire and process Customer Support Answer any inbound calls and assist as far as possible. Maintain a high first contact information from the customers to allow for effective management of the relevant escalation. Escalate and assign assigned CRM tasks for support calls to customers. Assist with outbound calling tasks as and when required/requested
month. Assist with processing orders for colleagues when absent or excessive workloads. Assist with ad-hoc independently. Must be able to work under pressure and manage high volumes of work.