customers
with excellent customer service Duties: Capture full and complete quotations in Syspro, and follow up
with excellent customer service Duties: Capture full and complete quotations in Syspro, and follow up
Working hours Eastern Standard Time: 9am - 8pm (15:00 - 02:00 South African Time) Working shifts, four shifts to match the hours of 9am - 8pm Eastern Standard Time Job purpose: Product Experts provide high-quality Transfer/relay queries to the Hearing Expert team in a timely manor. Complete assigned CRM tasks for support effectively and efficiently as possible by reducing the time spent with each query. Liaise with Hearing Experts satisfaction. Maintain customer support KPA's at all times to ensure a high ‘customer effort score' by going
rules and guidelines.
appropriate rules and guidelines. Ensure accurate and timely processing of claims. Verify claim details and communication skills. Creates an atmosphere in which timely and high-quality information flows smoothly to skills Time management skills - the ability of planning and exercising conscious control of time spent
appropriate rules and guidelines. Ensure accurate and timely processing of claims. Verify claim details and communication skills. Creates an atmosphere in which timely and high-quality information flows smoothly to skills Time management skills - the ability of planning and exercising conscious control of time spent
and efficiently.
to details and Quality
● Servicing
● Time Management
● Collaboration
● Adaptability
● Communication skills
● Acting skills
● Time management
● Ability to "read"clients
●
essential
- Strong attention to quality control and time management
- Effective persuasion and negotiation