their team. JOB PURPOSE • Product Experts provide high-quality first-line support and remote care to the the company's USA customers. • They maintain high customer satisfaction and ensure customers are assisted centre experience • Telephonic sales experience and high conversion rates (advantageous) • Technical support or training information as required. • Maintain a high sales conversion rate. • Provide good quality information calls and assist as far as possible. • Maintain a high first contact resolution rate, without compromising
their team. JOB PURPOSE • Product Experts provide high-quality first-line support and remote care to the the company's USA customers. • They maintain high customer satisfaction and ensure customers are assisted centre experience • Telephonic sales experience and high conversion rates (advantageous) • Technical support or training information as required. • Maintain a high sales conversion rate. • Provide good quality information calls and assist as far as possible. • Maintain a high first contact resolution rate, without compromising
provide high-quality first-line support and remote care to hearX USA customers. They maintain high customer or training information as required. Maintain a high sales conversion rate. Provide good quality information calls and assist as far as possible. Maintain a high first contact resolution rate, without compromising customer support KPA's at all times to ensure a high ‘customer effort score' by going above and beyond Ensure other required documents, reports and email accounts are up to date and accurate. Minimum Requirements
Adhere to procedures and systems for cheque and account clearances before releasing goods. Experience in
Adhere to procedures and systems for cheque and account clearances before releasing goods. Experience in
receiving both inbound and outbound calls
- High energy levels and a proactive approach to achieving
specialists. Excellent verbal and writing skills. Highly competent in Microsoft Office applications. Detail-oriented
specialists. Excellent verbal and writing skills. Highly competent in Microsoft Office applications. Detail-oriented
and operations team, fostering a culture of accountability, collaboration, and continuous learning Key