telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries and effective troubleshooting who misuse the service and recommend appropriate training courses for further education. Assist at the trade feedback, or customer requests for items not yet part of company product range. Adhere to procedures and
telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries and effective troubleshooting who misuse the service and recommend appropriate training courses for further education. Assist at the trade feedback, or customer requests for items not yet part of company product range. Adhere to procedures and
Working hours Eastern Standard Time: 9am - 8pm (15:00 - 02:00 South African Time) Working shifts, four shifts to match the hours of 9am - 8pm Eastern Standard Time Job purpose: Product Experts provide high-quality customers. Provide customers with relevant product or training information as required. Maintain a high sales Transfer/relay queries to the Hearing Expert team in a timely manor. Complete assigned CRM tasks for support effectively and efficiently as possible by reducing the time spent with each query. Liaise with Hearing Experts
• Provide customers with relevant product or training information as required. • Maintain a high sales Transfer/relay queries to the Hearing Expert team in a timely manor. • Complete assigned CRM tasks for support effectively and efficiently as possible by reducing the time spent with each query. • Liaise with Hearing Experts satisfaction. • Maintain customer support KPA's at all times to ensure a high ‘customer effort score' by going customers. • Provide customer feedback on product or training information to management. • Provide feedback
• Provide customers with relevant product or training information as required. • Maintain a high sales Transfer/relay queries to the Hearing Expert team in a timely manor. • Complete assigned CRM tasks for support effectively and efficiently as possible by reducing the time spent with each query. • Liaise with Hearing Experts satisfaction. • Maintain customer support KPA's at all times to ensure a high ‘customer effort score' by going customers. • Provide customer feedback on product or training information to management. • Provide feedback
rules and guidelines.
Join Our Client: Be part of a team that values innovation, quality service
customer satisfaction
● Ad Hoc duties that form part of transactional processing
● Practice accountability to details and Quality
● Servicing
● Time Management
● Collaboration
● Adaptability
● Communication skills
● Acting skills
● Time management
● Ability to "read"clients
●
motivated call centre consultants are needed. Training will be provided for free. Minimum requirements:
appropriate rules and guidelines. Ensure accurate and timely processing of claims. Verify claim details and communication skills. Creates an atmosphere in which timely and high-quality information flows smoothly to skills Time management skills - the ability of planning and exercising conscious control of time spent
appropriate rules and guidelines. Ensure accurate and timely processing of claims. Verify claim details and communication skills. Creates an atmosphere in which timely and high-quality information flows smoothly to skills Time management skills - the ability of planning and exercising conscious control of time spent