The company focuses on the development of financial systems which delivers innovative fostering mutually beneficial relationships and developing innovative & sustainable solutions for all customer satisfaction
● Ad Hoc duties that form part of transactional processing
● Practice accountability to details and Quality
● Servicing
● Time Management
● Collaboration
● Adaptability
● Communication skills
● Acting skills
● Time management
● Ability to "read"clients
●
telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries and effective troubleshooting feedback, or customer requests for items not yet part of company product range. Adhere to procedures and
telephonic, face-to-face, and on-site assistance. Ensure timely resolution of technical queries and effective troubleshooting feedback, or customer requests for items not yet part of company product range. Adhere to procedures and
rules and guidelines.
Join Our Client: Be part of a team that values innovation, quality service
Coordinate with various departments to ensure timely resolution of customer issues. Prepare reports metrics, and customer feedback. Assist in the development and implementation of administrative procedures
Resolving Conflict • Examining Information • Developing Expertise • Adopting Practical Approaches • Following Transfer/relay queries to the Hearing Expert team in a timely manor. • Complete assigned CRM tasks for support effectively and efficiently as possible by reducing the time spent with each query. • Liaise with Hearing Experts satisfaction. • Maintain customer support KPA's at all times to ensure a high ‘customer effort score' by going
Resolving Conflict • Examining Information • Developing Expertise • Adopting Practical Approaches • Following Transfer/relay queries to the Hearing Expert team in a timely manor. • Complete assigned CRM tasks for support effectively and efficiently as possible by reducing the time spent with each query. • Liaise with Hearing Experts satisfaction. • Maintain customer support KPA's at all times to ensure a high ‘customer effort score' by going
Working hours Eastern Standard Time: 9am - 8pm (15:00 - 02:00 South African Time) Working shifts, four shifts to match the hours of 9am - 8pm Eastern Standard Time Job purpose: Product Experts provide high-quality Transfer/relay queries to the Hearing Expert team in a timely manor. Complete assigned CRM tasks for support effectively and efficiently as possible by reducing the time spent with each query. Liaise with Hearing Experts satisfaction. Maintain customer support KPA's at all times to ensure a high ‘customer effort score' by going
appropriate rules and guidelines. Ensure accurate and timely processing of claims. Verify claim details and communication skills. Creates an atmosphere in which timely and high-quality information flows smoothly to skills Time management skills - the ability of planning and exercising conscious control of time spent
appropriate rules and guidelines. Ensure accurate and timely processing of claims. Verify claim details and communication skills. Creates an atmosphere in which timely and high-quality information flows smoothly to skills Time management skills - the ability of planning and exercising conscious control of time spent