JOB:
The Customer Service Agent is responsible to effectively assist customers with general and imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated
M-KOPA Customer Service - Team Coach
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The position of the Team Coach voice/messaging/email customer services team and to maintain quality of service delivered in conjunction conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the the Contact Centre to ensure that Customer Experience is delivered all the time.
Main Responsibilities
that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected to work teams of the Contact Centre to ensure that the Customer Experience is delivered all the time.
Main
that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas all required information were disclosed
requires an experienced Casual Cashier. Support customer service at point of sale while ensuring a world-class Strong command of the English language Basic customer service Willing and able to work retail hours The
and offer customer support. The goal, overall, is to build both the engagement rate and customer loyalty