Our client is urgently looking for a Services Consultant who has extensive experience assisting clients different products we provide a service for. Assisting in developing the Service and Support team as well as Ensure you understand and comply with pre-defined department procedures and processes; Assist the Financial relationships between Service and Support team and administration teams to ensure effective service and support that Service and Support team provide quality customer service on every call; Ensure that Service and
Our client is urgently looking for a Services Consultant who has extensive experience assisting clients different products we provide a service for. Assisting in developing the Service and Support team as well as Ensure you understand and comply with pre-defined department procedures and processes; Assist the Financial relationships between Service and Support team and administration teams to ensure effective service and support that Service and Support team provide quality customer service on every call; Ensure that Service and
JOB:
The Customer Service Agent is responsible to effectively assist customers with general and imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated
standard of service and compliance and to troubleshoot any issue relating to the service offering. (Target provide accurate information to the customer by speaking to customers and listening to them to gain a better offers or renewals or other issues related to our services
- Responding and listening efficiently and Contact Centre metrics while providing excellent customer service
- Be professional and polite always
- Xperiences policies and procedures
- Escalating customer queries and/or faults that cannot be concluded
M-KOPA Customer Service - Team Coach
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The position of the Team Coach voice/messaging/email customer services team and to maintain quality of service delivered in conjunction conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the the Contact Centre to ensure that Customer Experience is delivered all the time.
Main Responsibilities
that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected to work teams of the Contact Centre to ensure that the Customer Experience is delivered all the time.
Main
that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas all required information were disclosed
requires an experienced Casual Cashier. Support customer service at point of sale while ensuring a world-class Strong command of the English language Basic customer service Willing and able to work retail hours The
Reference: PTA023034-CN-1 Service, Support and On boarding Consultant - Ferndale R12 500 CTC Inclusive Ensure that the Support Centre provide quality customer service on every call Consultant: Charlene Nel - Dante
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