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Edcon Customer Service Jobs in Randburg, Gauteng

Jobs 1-4 of 4

M-kopa Team Coach

Randburg  Negotiable

M-KOPA Customer Service - Team Coach

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The position of the Team Coach voice/messaging/email customer services team and to maintain quality of service delivered in conjunction conjunction with customer goals and objectives. The Team Coach is also expected to work within all teams of the the Contact Centre to ensure that Customer Experience is delivered all the time.

Main Responsibilities that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).

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    • Sassa - Team Coach

    Randburg  Negotiable

    inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected to work teams of the Contact Centre to ensure that the Customer Experience is delivered all the time.

    Main that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).

  • Set needs
  • Resolve daily queries and promote service delivery
  • Compile reports and report on

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    • M-kopa - Quality Analyst

    Randburg  Negotiable

    Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas all required information were disclosed

  • Customer Focus;
  • Excellent analytical skills;
  • Good skills;
  • Results driven with a focus on quality and customer service;
  • Applicants need to be fluent in the skills
  • Results driven with a focus on quality and customer service;
  • Applicants need to be fluent in the

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    • Freelance Community Manager – Weekends And Public Holidays

     FreerecruitCentral Johannesburg

    and offer customer support. The goal, overall, is to build both the engagement rate and customer loyalty

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