Financial Management Entry Level Jobs Jobs in Randburg, Gauteng
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Freelance Community Manager – Weekends And Public Holidays
Freerecruit
Central Johannesburg
As a freelance community manager with a focus on weekends and public holidays, you must foster engagement loyalty. Included in this role, will be risk management, some content development and attendance of key their community. The post Freelance Community Manager – Weekends and Public Holidays appeared first on
share this job on whatsappM-kopa Team Coach
Randburg
Negotiable be limited to:
- Leading and managing a team of +- 18 agents
- Coaching and developing monthly
- Attendance and leave management process and updating matrix
- Manage and motivate agents through through different forms
- Quality management/improvement through call evaluations for each agent all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
- Logging
- Logging and resolving cases on the case management tool.
- Set key performance indicators for
Sassa - Team Coach
Randburg
Negotiable be limited to:
- Leading and managing a team of +- 20 agents
- Coaching and developing monthly
- Attendance and leave management process and updating matrix
- Manage and motivate agents through through different forms
- Quality management/improvement through call evaluations for each agent all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
- Set to KPI’s in conjunction with Contact Centre Manager on a regular basis
- Assist in agent career
Vodacom Postpaid : Call Centre Consultants
Randburg
Negotiable loyalty
M-kopa - Quality Analyst
Randburg
Negotiable QA related experience
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