Our client is urgently looking for a Services Consultant who has extensive experience assisting clients that Service and Support team provide quality customer service on every call; Ensure that Service and
PTA023034-CN-1 Service, Support and On boarding Consultant - Ferndale R12 500 CTC Inclusive of Medical Aid Support Centre provide quality customer service on every call Consultant: Charlene Nel - Dante Personnel
r">Vodacom Postpaid Call Centre Consultant
Based JOB:
The Customer Service Agent is responsible to effectively assist customers with general and imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated
Our client is urgently looking for a Services Consultant who has extensive experience assisting clients that Service and Support team provide quality customer service on every call; Ensure that Service and
provide accurate information to the customer by speaking to customers and listening to them to gain a better Contact Centre metrics while providing excellent customer service
- Be professional and polite always
- Xperiences policies and procedures
- Escalating customer queries and/or faults that cannot be concluded first contact, as required
- Ensuring that customer details are captured accurately
- Providing Resolution
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- Maximizing the overall customer experience in line with iSON Xperiences strategic
Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas all required information were disclosed
Team Coach is to lead an inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected teams of the Contact Centre to ensure that the Customer Experience is delivered all the time.
Main
experience within a Contact Centre environment (Customer Service /Messaging highly advantageous) Â
M-KOPA Customer Service - Team Coach
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The position of the Team Coach Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work all teams of the Contact Centre to ensure that Customer Experience is delivered all the time.
Main
record in meeting targets and achieving premium customer service
requires an experienced Casual Cashier. Support customer service at point of sale while ensuring a world-class skills Strong command of the English language Basic customer service Willing and able to work retail hours
and offer customer support. The goal, overall, is to build both the engagement rate and customer loyalty