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Inbound Call Centre For Mtn%2ccell C%2c Telcom And Vodacom Jobs in Randburg, Gauteng

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Vodacom Postpaid : Call Centre Consultants

Randburg  Negotiable

Vodacom Postpaid Call Centre Consultant

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Sassa - Team Coach

Randburg  Negotiable

Contact Centre Team Coach

Based >The position of the Team Coach is to lead an inbound voice/messaging customer services team and to maintain expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered forms

  • Quality management/improvement through call evaluations for each agent weekly
  • Ensure according to KPI’s in conjunction with Contact Centre Manager on a regular basis
  • Assist in agent

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    • M-kopa Team Coach

    Randburg  Negotiable

    The position of the Team Coach is to lead an inbound voice/messaging/email customer services team and expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered forms

  • Quality management/improvement through call evaluations for each agent weekly
  • Ensure according to KPI’s in conjunction with Contact Centre Manager on a regular basis
  • Assist in agent m leader experience 1-2 years within a Contact Centre environment
  • Good performance management

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    • M-kopa - Quality Analyst

    Randburg  Negotiable

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