a competitive advantage and a real Return On Investment. Our mission is to consistently exceed client
all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
are handled efficiently and in line with service level agreements and standards. Action e-mail requests
are handled efficiently and in line with service level agreements and standards. Action e-mail requests