Escalating cases to other departments if FCR cannot be done during FLT Working with third party vendors procedures pertaining to your role and daily functions Working shifts and overtime based on the rotational roster (Advantageous) Must be willing to work rotational shifts (including some weekends and public holidays). High level demeanor. Adhere to processes and procedures. Able to work well under pressure. Computer literate (Intermediate)
Escalating cases to other departments if FCR cannot be done during FLT Working with third party vendors procedures pertaining to your role and daily functions Working shifts and overtime based on the rotational roster (Advantageous) Must be willing to work rotational shifts (including some weekends and public holidays). High level demeanor. Adhere to processes and procedures. Able to work well under pressure. Computer literate (Intermediate)
professional demeanour and have your own transport to work in Sandton? This role is the "face" of the attention to detail for handling client bookings. Working hours 08H00 to 17H00 for 3 weeks & every 4th organised A vibrant clear voice Energetic persona Own transport DUTIES Respond to emails and action requests such deleting passcodes managing this account maintenance Working in a shared email box Acceptance of booking requests as required Run tests to ensure everything is working smoothly Action any dial outs assigned Monitoring
professional demeanour and have your own transport to work in Sandton? This role is the "face" of the attention to detail for handling client bookings. Working hours 08H00 to 17H00 for 3 weeks & every 4th organised A vibrant clear voice Energetic persona Own transport DUTIES Respond to emails and action requests such deleting passcodes managing this account maintenance Working in a shared email box Acceptance of booking requests as required Run tests to ensure everything is working smoothly Action any dial outs assigned Monitoring
experience.
A Valid Drivers License and own transport.
Computer literate Excel is essential.
Ability to work shifts.
A stable work history.
Reliable and contactable
/>This position involves shifts and weekend work (07h00 to 16h00 or 09h00 to 18h00 Monday to Friday
resolutions.
requests, and resolutions. Coordinate with various departments to ensure timely resolution of customer issues
updates, fostering a positive and collaborative work environment Monitor and evaluate individual and satisfaction Performance and Quality Assurance Ability to work in a fast-paced environment and adapt to changing success in managing contact centres Proven ability to work independently and efficiently manage a contact centre
Awareness of work surroundings in order to achieve departmental goals and KPIs; Ability to work in a team
Awareness of work surroundings in order to achieve departmental goals and KPIs; Ability to work in a team